Refund Policy
Last updated October 4, 2026
In short: if you're not happy, ask within 14 days of a charge and we'll refund it in full.
14-day money-back guarantee
If you're not satisfied with a paid plan, you can request a full refund within 14 days of any charge, whether it's your first payment or a renewal. You don't need to give a reason.
How to request a refund
Email hello@burningtreepress.com from the address on your account, or reply to your Paddle receipt. Our payments are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
After a refund
When a charge is refunded, the subscription it paid for ends and your account moves to the Free plan. Nothing you've published is taken down: your stories stay online at the same links, as described in our Terms.
Cancelling without a refund
You can cancel at any time from your account. You'll keep paid features until the end of the period you've already paid for, and you won't be charged again.
Your legal rights
This policy doesn't affect any rights you have under consumer protection law where you live.